RingCentral vs. EVoice vs. Grasshopper - Post Thumbnail

RingCentral vs. EVoice vs. Grasshopper

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Voice over Internet Protocol (VoIP) providers RingCentral, EVoice, and Grasshopper offers useful and productive features such as unlimited domestic calling, phone numbers, and short message service at a reasonable price. If you are thinking of going with one of these VoIP providers, then you have come to the right place.

RingCentral

Located in San Mateo, RingCentral has been revolutionizing the phone system since 2003. For companies both big and small, RingCentral has been able to deliver reliable and effective communication solutions ever since its inception. The cloud infrastructure of the company helps more than three lakhs customers with efficient VoIP services they need to thrive.

RingCentral is one of the best business communication  systems for companies that need a VoIP service provider with numerous feature offerings. Whether it is a team of ten or an organization with hundreds of employees, RingCentral offers pricing options for any size of business and features which grow simultaneously with your company.

The following are some of the pros and cons associated with RingCentral VoIP services. Let us discuss those in a bit more detail manner.

Pros

  1. Pricing

There are four plans to choose from, starting at $29.99 per user per month for up to 20 or fewer users. The other plans include $34.99, $44.99, and $59.99 per user per month for an unlimited number of users, which depends upon the features selected. In addition to this, there are annual contract discounts also available, if you choose to get VoIP services for a longer duration of time. All of these plans include a 15-day free trial.

  1. Features

RingCentral offers a robust list of features, including video conferencing, auto-attendant, call log reports, and file sharing. With its online meeting collaboration tool, employees can work from anywhere, and businesses can hire remote workers to increase productivity. The auto-attendant helps the business in building its brand, by greeting and routing callers to different departments and specific agents.

  1. Ease of Use

Setting up the VoIP system with RingCentral is easy, and the interface is also simple to use. Several customer reviews have stated that setting up video conferencing is easy to arrange. In addition to this, they also have a mobile app for both Android and iOS devices. Overall, it is fairly simple to set up and use their service.

  1. Customer Support

RingCentral has a wide range of options to get your queries resolved within no time. Some of the options which you can use include an online knowledge base, support ticketing system, chat, and phone support. There is also community support where you can ask questions and get answers in the form of feedback. The customer service is one of the best out there.

Cons

  1. Call Quality

There are a few customers who have reported continuously about the poor call quality of RingCentral services. One of the reasons behind this could be the lag in systems at times. Due to lagging, even after having a stable internet connection, the call can break down at times.

eVoice

Located in Menlo Park, CA, eVoice was founded in 2000 to be later bought by AOL in the next year. It offers local and toll-free numbers to various small businesses in Canada and the United States. The company is known to provide many high-end VoIP features at a low and metered call rates.

eVoice is a suitable option for small and mid-size businesses that are looking for a reliable and affordable business communication solution. They have several features to offer along with different pricing options that you can upgrade to, as your business keeps on growing with time.

The following are the different pros and cons related to eVoice VoIP services. Let us discuss those in a bit more detail manner.

Pros

  1. Pricing

There are four different plans to choose from, including the eVoice Lite and the other three eVoice Standard Plans. The lite plans are suited for 2 or fewer users and come at $12.99 per month. For up to 5 users, the plan starts at $29.99 per month. For up to 10 users, you will have to pay $49.99 per month, and for 15 users, the plan can be availed at $79.99 per month. There are discounts available if you choose their annual plans.

  1. Free Trial

As compared to RingCentral, eVoice offers 30 days free trial to all of its users. It is one of the longest trials available among many different VoIP service providers. If you at the end of 30 days, you don’t like the service, you can choose some other service provider.

  1. Features

It has a wide range of feature offerings, and some of the features that are available with all the plans discussed above include call forwarding, call screening, customer greetings, Voicemail, call queuing, call routing, and mobile application. There are an iOS and Android app that you can use.

  1. Customer Support

Just like RingCentral, you can get in touch with the customer support team through different channels. These include live chat, email, and phone support.

Cons

  1. No Unlimited Minutes

There is a cap on the number of minutes you get with all of its four different plans. Thus if your requirements of minutes are higher, then it can lead to more variable costs monthly.

  1. Credit Card

To start using their free trial for 30-days, you will have to provide them with your credit card details. Some customers say that the cancellation policy of eVoice is not much reliable.

Grasshopper

Founded in 2003, Grasshopper offers entrepreneurs to build their virtual office using the services they have to offer. It is great for solo business owners who want to turn their landline or mobile device into a business phone.

Any small business, who is looking to remain competitive in the broader spectrum of the markets, Grasshopper is an efficient and quick way to appear professional from any phone.

The following are the different pros and cons related to Grasshopper VoIP services. Let us discuss those in a bit more detail manner.

Pros

  1. Pricing

There are three different plans to choose from – Solo, Partner, and Small Business. The Solo plan starts at $29 per month and is best for an entrepreneur with a side gig. The Partner plan is capped at $49 per month and is best for a growing business having 1-3 employees. The Small Business plan is priced at $89 per month.

  1. Free Trial

All of the above-discussed plans come with a free trial, which you can choose and decide whether the VoIP service is worth paying for or not.

  1. Features

It has a wide list of feature offerings, which include inbound fax, custom greeting, voicemail, unlimited domestic calling, business texting, call forwarding, and mobile applications.

Cons

  1. No Live Chat

As compared to the other two services discussed above, Grasshopper does not have a live chat option and can only be contacted directly through a phone number.

Comparison – Which is better?

The feature offered by all of these VoIP service providers is more or less the same. However, as compared to RingCentral and Grasshopper, you will not get unlimited minutes of domestic calling with eVoice. The pricing and customer support of Grasshopper is not that good as compared to RingCentral and eVoice.

While RingCentral is best suited for all sizes of business, Grasshopper and eVoice are good for the small size of organizations. And when it comes to entrepreneurs, who want to use their mobile devices for business communication, Grasshopper is a better choice. You can compare these providers with other ones reading this article.