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Jive vs. Nextiva vs. Vonage

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In a world which seems to remain always connected, it is time for businesses of different sizes and volume to upgrade their communication systems. VoIP is not just made for large corporations, but even small and medium-sized companies can take advantage of it and build a brand using IP technology.

Jive

Unlike other VoIP service providers, Jive is seriously focused on its VoIP security. They offer end-to-end encryption calling on any device that you use their service with. In addition to all the features that they have to offer, they are constantly working to improve call security to prevent spillage of information over the network.

One thing about Jive is – no matter what price you are paying for using their services, you will get access to all of their feature offerings. It is completely different when compared with other VoIP providers, who offer features depending upon the plan you choose.

The following are some of the pros and cons related to Jive VoIP service. Let us discuss those in a bit more detail manner.

Pros

  1. Pricing

The pricing offered by Jive is transparent and is based upon the number of users you have in your organization. The prices range from $19.95 to $29.95 for 1 to 99 users. Jive’s tiered pricing includes Tier 1 – Tier 5. All of these prices are per user per month.

Tier 1 1-4 user $29.95

Tier 2 5-9 user $25.95

Tier 3 10-24 user $23.95

Tier 4 25-49 user $21.95

Tier 5 50+ user $19.95

  1. Features

Jive has a long list of features that include unlimited domestic calling, call routing, auto-attendants, voicemail to email, music on hold, follow me, call recording, custom greetings, E911, time-based routing and ring groups among others.

  1. Customer Support

When it comes to customer support, Jive is as impressive as it gets. You can get in touch with the customer support team through phone, email, or ticketing system. They are quite knowledgeable and will work consistently with you until the problem is completely resolved. You can even read the product documentation that is available on their website to get to know their service better.

Cons

  1. Not great for Entrepreneurs

Jive uses a tier pricing model. As per their pricing, the number of users your business has, the lesser amount you have to pay per month per user. It means that if your business has fewer users, you will have to pay higher prices.

Nextiva

Nextiva is yet another VoIP service provider who has a comprehensive list of features and offers excellent customer service. This service provider is better suited for small and medium-sized businesses but can serve a large organization with the same amount of efficiency and productivity. The features they have to offer can help you scale your business around the world.

It is a cost-effective and reliable solution for businesses, allowing them to save heavily on their monthly phone bills. Let us get into more details and discuss what separates Nextiva from the other service providers offering their services to a wide range of industries.

The following are some of the pros and cons related to the Nextiva VoIP service. Let us discuss those in a bit more detail manner.

Pros

  1. Pricing

There are three different pricing options that you can choose, which include Basic, Pro, and Enterprise. The Basic package is available for  $24 per month per user. The Pro package can be availed at $28 per month per user, and the Enterprise package can be availed for $35 per month per user. Your business can change the plan anytime as your company grows. The monthly prices are discounted if you opt for their contract system.

  1. Features

Nextiva offers a wide list of functions, including auto-attendant, music on hold, call recording, conference calling, voice analytics, online faxing, and unlimited calling. However, the feature you get depends upon the plan you choose. The CRM feature is available with all of the plans. In addition to this, they make use of customer data to optimize your business.

  1. Customer Support

Nextiva has one of the best and most impressive customer support team. Though the live chat option is only available with the Enterprise package, you can get in touch with the customer support team through phone, or submit a ticket through their website. Regardless of the question you have, they will certainly have an answer for you.

Cons

  1. Setup

The setup of Nextiva VoIP services can take a while. In addition to this, some users’ websites can be quite confusing and overwhelming. Thus, if you are not a tech-savvy individual, getting accustomed to their services can take some time and effort.

Vonage

Ever since its inception in 2001, Vonage has been serving customers all around the world with its impressive list of feature offerings. They offer reliable and affordable services to businesses of all sizes. Whether you are a small, medium, or large corporation – their services are going to impress you.

Their services simple to use, and the setup process is quite simple. You get the communications systems up and running within a few minutes. And with its rich offering of features, you can provide your employees with everything they need to get their job done effectively.

The following are some of the pros and cons related to the Vonage VoIP service. Let us discuss those in a bit more detail manner.

Pros

  1. Pricing

The Business solution offered by Vonage includes three pricing to choose from; these are Mobile, Premium, and Advanced. The Mobile package is offered at $19.99 per line per month, the Premium package is available at $29.99 per line per month, and the Advanced package is available at $39.99 per line per month. With all of these three packages, users get a free trial for 14 days to test out their services before becoming a paid member.

  1. Features

Apart from the iOS and Android mobile applications that users can make use to access the services offered by Vonage, some of the features you get include auto-attendant, music on hold, video conferencing, call screening tools, and call log sharing.

  1. Ease of Use

Vonage has a simple web interface that can be used by everyone without the need for any technical knowledge. The services are easy to set up and can get business communication up and running within a few minutes.

Cons

  1. Customer Support

The customer support services of Vonage can improve a bit more in comparison to the Jive and Nextiva. The support team takes a lot of time in replying to your queries, and at times does not seem to have adequate knowledge about the problem.

Comparison – Which is better?

Your choice of VoIP service providers is solely dependent upon the kind of requirements you have from the cloud communication systems. All of these services have numerous advanced features to offer, which allows businesses to increase their productivity and efficiency.

All of these services are cost-effective and can be added as your business grows. In terms of customer service offering, Jive and Nextiva have the upper hand as compared to Vonage. But Vonage is easier to use and set up as compared to Nextiva.